Some would argue the importance of Outlook, however, from what we know no other mail client out there has the full Exchange integration feature set that Outlook does at this time.įor now, the lack of an integrated MFA setup in the O365 version of Outlook is a real shortcoming.
Outlook and e-mail are critical to business today. Microsoft O365 Apps for On-Premises Install (Click-2-Run) How is it that we have had such a great MFA integration story until today?Īccessing our O365 resources up until now fired a prompt on the Microsoft Authenticator App and we were in to whatever it is we were accessing. We now have a set up Outlook Confused ConclusionĪs we are digging in to O365 and its features, and especially enjoying the SharePoint back end customizations, this one is a bit of a show stopper. Once we copied and pasted the password into the credentials prompt and ticked the Save option we were greeted with a message of joy: Outlook Error FixĪs it turns out, we have Microsoft Multi-Factor Authentication (MFA) enabled on all of our accounts and had made an assumption ( we all know what that does right? 😉) about MFA being compatible with Microsoft’s O365 version of Outlook.Īs it turns out, we needed to create an App Password for Outlook.Ĭlick on the profile image near the top right of the Office portal then click on the My Account link.Ĭlick Manage Security & Privacy then click Additional security verification.Ĭlick Create and manage app passwords at the bottom of the list that comes up.Īpp Password: Generated for Outlook O365 Version It took about 5 minutes before the call-back happened and five minutes after that for the support technician to have the solution. Well, after all of that we went to the Support site and opened a ticket. Two credential prompts later and still no joy. Windows Credentials: Remove, remove, remove … ETC.Īs a precaution we rebooted the machine once all of the credentials were cleared out. The next step was to clear any saved credentials on the Windows 10 machine: We checked to make sure the correct Autodiscover settings were in place for the domain and they are. Product licenses: Azure Active Directory Basic OFF Logging in to the O365 admin portal and checking on the user’s properties does not show any blocks to getting an Outlook client set up.Įxchange Online: EX183291 – Can’t access published calendars With Office365 we can’t set up our Outlook client manually either. Outlook: Something went wrong and Outlook couldn’t set up your account. When clicking on the Outlook App (2019) to get it set up with our Office365 account we hit this:
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